Shipping

Cost

Domestic

  • Standard domestic shipping is a flat rate $8 within Australia if under $100
  • Orders over $100 receive FREE standard shipping!
  • Express domestic shipping is a flat rate of $10 within Australia if under $100, and $5 when you’ve spent over $100

International

  • Standard international shipping is a flat rate of $20 when you spend under $150
  • Standard international shipping is FREE when you spend over $150

All domestic orders are shipped via Australia Post and can be tracked here.

All international orders are shipped via DHL eCommerce and can be tracked here.

International Custom Fees

International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.


ETA

Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.

Domestic

  • Standard shipping generally takes 3-5 business days
  • Express shipping generally takes 1-3 business days

International

Delivery for shoes

Shoes can take up to 10 business days to ship. To see shoes that can ship SAME DAY see Express Shoes.

All shoe orders for international customers will automatically incur a $20 shipping fee, even if you are eligible for free shipping. This is due to the weight of the items.


Pre Order

How can I pre order?

The items that are available for pre order are marked ‘PRE ORDER’ with an estimated time of arrival. Just add the styles you love to your cart and checkout as normal.

When will my pre order be shipped?

Pre order items will be shipped on the ETA date. Please note this date is subject to change. 

 DOMESTIC CUSTOMERS

Please note If your order contains a pre order item/s and items that are currently in stock, any item/s that are in stock will be shipped first. Your pre order items will then be shipped according to the ETA date. 

 INTERNATIONAL CUSTOMERS

Please note that when purchasing a pre order item/s, any piece/s from our current collection in your cart will not be shipped until the pre order is ready to be sent. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.  


Can pre order items be returned? 

We do not offer refunds or exchanges for returns, instead we issue store credit. WE ARE NOW OFFERING FREE RETURNS ON ALL DOMESTIC ORDERS. Customers shopping from outside of Australia are required to pay for their return shipping costs. If you would like to get an item in another size or colour or item, simply send back the item for a store credit and place a new order. For further information please contact our customer care team.