AUSTRALIAN SHIPPING

PLEASE NOTE: Orders placed after the 15th of February will face a 6 day delay due to CNY warehouse closure

Over $150AUD:

FREE Standard Delivery

Under $100AUD:

Standard Delivery is $10AUD. 

In the case that we are not able to fulfil your order, orders will either be split to send available items out first, or placed on hold until it is completely fulfilled (international orders). They will be fulfilled following pre-order procedure.

 

Shipping

Once an order is dispatched, Lunalae is not liable for the outcome of shipping and delivery, including timing or successful delivery of parcels. 

Customers are therefore responsible for customs and other relevant fees associated with international shipping. 

It is the responsibility of the customer to liaise with local post and other service-providers in order to receive their order.

ETA

We are now shipping all orders from our international warehouse.

• Standard shipping generally takes 8-15 Business Days.

 

Return to Sender

Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse. 

The customer is thus responsible for the costs associated with return-to-sender parcels and re-deliveries.

If a parcel is declared as “Return to sender”, the customer is responsible for the cost of the redelivery. A return/refund cannot be processed for these orders.