INTERNATIONAL SHIPPING

Did you know we offer FREE returns & exchanges* for US customers? Read more here!


Over $98USD / $150AUD:
FREE Standard International Delivery*
Under $98USD / $150AUD:
Standard shipping is $13USD / $20AUD
International Express Shipping is calculated at checkout

    Tracking

    • International orders are shipped via DHL eCommerce and can be tracked here
    • International orders are shipped via DHL Express and can be tracked here

    ETA

    • Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.
    • Please refer the chart below to estimate to delivery time
    • Please note: peak periods may take longer

     

    Destinations International Standard DHL EXPRESS
    USA 5-8 Business Days 3-7 Business Days
    Singapore 6-8 Business Days 3-4 Business Days
    New Zealand 4-6 Business Days 1-4 Business Days
    Italy 7-10 Business Days 3-7 Business Days
    Ireland 6-9 Business Days 3-7 Business Days
    Spain 6-9 Business Days 3-7 Business Days
    Hong Kong 10-12 Business Days 3-7 Business Days
    United Kingdom 5-8 Business Days 3-7 Business Days
    France 5-8 Business Days 3-7 Business Days
    Germany 6-9 Business Days 3-7 Business Days
    China 6-9 Business Days 3-7 Business Days
    Switzerland 6-9 Business Days 3-7 Business Days
    Malaysia 5-7 Business Days 3-7 Business Days
    Taiwan 4-6 Business Days 3-5 Business Days
    Philippines 6-9 Business Days 3-7 Business Days
    India 6-9 Business Days 3-7 Business Days
    Korea 6-9 Business Days 1-3 Business Days
    Netherlands 6-9 Business Days 3-7 Business Days
    Indonesia 6-9 Business Days 3-7 Business Days
    Canada 10-12 Business Days 3-7 Business Days

     

    Delivery for Shoes

    • Shoes can take up to 10 business days to ship. To see shoes that can ship ASAP see Express Shoes.
    • All shoe orders for international customers will automatically incur a $13 USD / $20 AUD shipping fee, even if you are eligible for free shipping. This is due to the weight of the items. 

    Pre-Order

    • How can I pre order? The items that are available for pre order are marked ‘PRE ORDER’ with an estimated time of arrival. Just add the styles you love to your cart and checkout as normal.
    • When will my pre order be shipped? Pre order items will be shipped on the ETA date. Please note this date is subject to change. 
    • Please note: when purchasing a pre order item/s, any piece/s from our current collection in your cart will not be shipped until the pre order is ready to be sent. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.  
    • Can pre order items be returned? International customers are required to pay for their return shipping costs. If you would like to get an item in another size or colour or item, simply send back the item for a store credit and place a new order. For further information please contact our customer care team.  

    International Custom Fees

    International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

    Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

    *Our currency conversion rate has been created based on a standard rate. Rates are subject to change. 

     

    Return to Sender

    Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse. 


    The customer is thus responsible for the costs associated with return-to-sender parcels and re-deliveries.

    If a parcel is declared as “Return to sender”, the customer is responsible for the cost of the redelivery. A return/refund cannot be processed for these orders.