INTERNATIONAL SHIPPING

PLEASE NOTE: Orders placed after the 15th of February will face a 6 day delay due to CNY warehouse closure

Over $140USD / $200AUD:

FREE Standard International Delivery*

International Shipping is calculated at checkout

ETA

• Delivery time will vary and depend on the delivery destination. We ship from our International Warehouse.
• Please refer the chart below to estimate to delivery time
• Please note: peak periods may take longer

Destinations	International Standard	Cost
New Zealand	10-15 Business Days	$15 AUD
USA / Canada	6-12 Business Days	$25 AUD
UK	5-8 Business Days	$22 AUD
Germany, France, Italy, Spain, Netherlands and Ireland	6-10 Business Days	$28 AUD
Rest of Europe	8-12 Business Days	$23 AUD
Singapore	5-8 Business Days
Rest of Asia	6-7 Business Days	$21 AUD
Rest of World	10-15 Business Days	$30 AUD

International Custom Fees

International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

For orders delivered to Mexico, Israel, Brazil, Turkey, Chile, Kuwait, Qatar, Bahrain, Jordan, Lebanon, Japan, Taiwan, and Argentina, duties and taxes will be charged by your local customs authority upon arrival. These charges are not included at checkout and will vary depending on your country’s import regulations. Please note these countries don't fall under free shipping category.

If you have any questions or need assistance, our customer service team is here to help! Please reach out to us at shop@lunalae.com and we’ll be happy to support you.

To our lovely Canadian customers:
Please note that to qualify for DDP (where duties and taxes are paid at checkout), your order value must be $145 AUD or lower. Orders exceeding this amount will be subject to duties and taxes charged by Canada Customs upon arrival.
We appreciate your understanding and are happy to assist with any questions you may have!

Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Please note: All our products besides our kneepads are made in China. All taxes and duty fees are the responsibility of the customer.

*Our currency conversion rate has been created based on a standard rate. Rates are subject to change. 

Return to Sender

Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse. 

The customer is thus responsible for the costs associated with return-to-sender parcels and re-deliveries.

If a parcel is declared as “Return to sender”, the customer is responsible for the cost of the redelivery. A return/refund cannot be processed for these orders.