INTERNATIONAL SHIPPING

Did you know we offer FREE returns & exchanges* for US customers? Read more here!


Over $130USD / $200AUD:

FREE Standard International Delivery*

DHL Express Shipping is calculated at checkout

    Tracking

    • International orders are shipped via DHL eCommerce and can be tracked here. 
    • International orders are shipped via DHL Express and can be tracked here

    ETA

    • Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.
    • Please refer the chart below to estimate to delivery time
    • Please note: peak periods may take longer
    Destinations  International Standard Cost
    New Zealand 5-8 Business Days $15 AUD
    USA / Canada 5-8 Business Days $25 AUD
    UK 5-8 Business Days $22 AUD
    Germany, France, Italy, Spain, Netherlands and Ireland 8-12 Business Days $28 AUD
    Rest of Europe 8-12 Business Days $23 AUD
    Singapore 5-8 Business Days
    Rest of Asia 10-14 Business Days $21 AUD
    Rest of World 10-14 Business Days $30 AUD


    International Custom Fees

    International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

    For orders delivered to Mexico, Israel, Brazil, Turkey, Chile, Kuwait, Qatar, Bahrain, Jordan, Lebanon, Japan, Taiwan, and Argentina, please note that duties and taxes will be charged by your local customs authority upon arrival. These charges are not included at checkout and will vary depending on your country’s import regulations.If you have any questions or need assistance, our customer service team is here to help! Please reach out to us at shop@lunalae.com and we’ll be happy to support you.

    To our lovely Canadian customers:Please note that to qualify for DDP (where duties and taxes are paid at checkout), your order value must be $145 AUD or lower. Orders exceeding this amount will be subject to duties and taxes charged by Canada Customs upon arrival.We appreciate your understanding and are happy to assist with any questions you may have!

    Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

    Please note: All our products besides our kneepads are made in China. All taxes and duty fees are the responsibility of the customer.

    *Our currency conversion rate has been created based on a standard rate. Rates are subject to change. 

    Delivery for Shoes

    • Shoes can take up to 10 business days to ship. To see shoes that can ship ASAP see Express Shoes.
    • International Shoe Orders are not eligible for FREE Shipping, even if the total value of the order is above $175AUD. This is due to the weight of the items. 

    Pre-Order

    • How can I pre order? The items that are available for pre order are marked ‘PRE ORDER’ with an estimated time of arrival. Just add the styles you love to your cart and checkout as normal.
    • When will my pre order be shipped? Pre order items will be shipped on the ETA date. Please note this date is subject to change. 
    • Please note: when purchasing a pre order item/s, any piece/s from our current collection in your cart will not be shipped until the pre order is ready to be sent. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.  
    • Can pre order items be returned? International customers are required to pay for their return shipping costs. If you would like to get an item in another size or colour or item, simply send back the item for a store credit and place a new order. For further information please contact our customer care team.  

     

    Return to Sender

    Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse. 


    The customer is thus responsible for the costs associated with return-to-sender parcels and re-deliveries.

    If a parcel is declared as “Return to sender”, the customer is responsible for the cost of the redelivery. A return/refund cannot be processed for these orders.