At Lunalae we want to ensure you love the items you purchase. Which is why we do not offer refunds or exchanges for returns, instead we issue store credit. If you would like to get an item in another size, colour or style, simply send back the item for a store credit and place a new order.
International customers are required to cover shipping costs for their return item(s). Once your return has been processed, we will let you know via email!
Simply post your return back to: Level M, Suite/1 59/55 Parramatta Rd, Lidcombe NSW 2141
To be eligible for a store credit, your item must:
- Have tags attached.
- Unwashed and unworn.
- In its original packaging.
- Returned within 14 days of receiving the item, including faulty products.
- Purchased at full retail price - final sale products cannot be returned.
- Store credits are VALID for 6 months from the date of issue
- Store credits cannot be transferred to another person or account
- Store credit will be in Australian dollars
- We do not offer refunds or exchanges for return item(s), however we issue store credit.
Received a faulty item? We want to know! Please contact our team through email email@example.com.
Please note: Only faulty items are eligible for a full refund. Refunds will be processed through your original method of payment (i.e. paypal/credit card/after pay), within 1-5 business days.
Free gifts or promotional items are not returnable!
We also recommend you join our Facebook group. Not only will you get access to new releases first, but you can also talk to other Lunalae customers about sizes and styling! https://www.facebook.com/groups/lunapolewear